Website Privacy Policy

Last updated: March 1, 2019

Our Values and Intentions

The privacy of the data we hold regarding our users is of the highest importance to us. We understand that data privacy and security is a significant and ongoing concern for all internet users and Roomio undertakes the responsibility for our users data protection wherever possible. Personal and identifiable data such as first and last name, address and some none-identifiable data such as the age of the user and where appropriate the age of individual(s) within the household is essential to the Roomio service. We encourage you to read the statements below and feel free to contact Roomio with any questions regarding the collection, use and storage of your data. Roomio’s dedicated data controller can be emailed here: support@roomio.io

This privacy policy is for this website www.roomio.io which is a product of Artsupply Limited (referred to in this policy as “Roomio”, “We”, www.roomio.io", “Us” and “Our”). This policy governs the privacy of our users and also our subscribers to the Roomio newsletter. This policy will explain areas of this website that may affect your privacy and personal details, and how we process, collect, manage and store those details. Additionally it will explain the use of cookies or software, advertising or commercial sponsorship from third parties.


Information We Collect

We offer the option to sign up to access Roomio’s service via a Facebook application protocol interface (API). If you chose to sign up for Roomio's services using Facebook, we access the connected Facebook account to collect and store the following information:

  • Name
  • Email Address
  • Profile Photo

If you choose to sign up using email, we collect and store the following:

  • Name
  • Email Address
  • Mobile telephone number (submission is optional)

Throughout the process of listing a property or room(s) to rent, we ask you to submit the following data:

  • The property address
  • Information about the type of property or room(s) being rented
  • Information about the gender and age range of the household of property or room(s) being rented

Roomio works best when users integrate content from social media. When we are provided with access to an Instagram account we can read the public profile and access all photos connected to that account.

  • We only collect images from Instagram that are selected by you for upload to Roomio and the username of the associated account.

When we are provided with access to a Twitter account, we can access tweets, the user’s timeline and profile information and username.

  • We only collect a username from Twitter.

When we are provided with access to a Spotify account we can access all playlists.


How We Store Your Data

The information and data collected via www.roomio.io is stored on Amazon Web Services (AWS) who are contracted by us for the provision of technical services. We remain responsible at all times for the security of your information, but if you want to know more about how we interact with AWS you can view their Privacy Notice, amongst their other policies here.


Use of Cookies

Core functionality of this website and the service that Roomio provides relies on the use of session cookies. A session cookie is required to store information locally in instances such as, but not limited to, adding a property to favourites when a user is logged in to the website. Third party applications deployed by Roomio also use cookies. Facebook cookies are created in order to allow signup/sign in with Facebook and also browsing of images from Facebook. The payment gateway utilised by Roomio is powered by Stripe. Stripe also deploys cookies. Cookies are small files saved to the user's computer's hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the user with a tailored experience within this website.


Advertisements and Sponsored Links

This website and/or email communications may contain sponsored links and adverts. These will typically be served through our advertising partners, whom may have detailed privacy policies relating directly to the adverts they serve. Clicking on any such adverts may include the use of cookies which may in turn be saved on your computer's hard drive. Users should therefore note they click on sponsored external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.


Contact and Communication With Us

Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required. Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations of this policy.


Email Mailing List and Marketing Messages

We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/ publish. Users can subscribe by giving their explicit permission at the point that their permission is requested. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in 'The policy' above. Subscribers can unsubscribe at any time by clicking 'unsubscribe' in the footer of the marketing email. The type and content of marketing messages subscribers receive is clearly outlined at the point of subscription.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data. Roomio uses two third party email marketing service providers, Mailgun and Mailchimp. Mailgun’s email services and applications are used for system emails such as welcome messages and system notifications such as viewing requests, whilst we feel it is appropriate to provide the ability to unsubscribe from theses emails (via an unsubscribe link in the footer of the mail) doing so would seriously degrade the Roomio service. Mailchimp is used for marketing messages to be sent to Roomio customers and subscribers to the Roomio newsletter. An unsubscribe link can also be found in the footer of each of these emails.


External Website Links and Third Parties

Although we only intend to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites) We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned. Roomio uses a mapping API supplied by Google and Google Maps. By using these maps you are subject to the then-current Google Maps/Google Earth Additional Privacy Policy at https://www.google.com/policies/privacy/.


Roomio Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media. There are instances where our website features social sharing buttons, which help share your advertisement content directly from web pages to the respective social media platforms. In an effort to maximise the marketing reach and improve the response rates to your advertisement, Roomio may from time-to-time share the content of your adverts through social media channels. Any published property location information will be limited to town, suburb and / or city


Reproduction of Content for Roomio Marketing Purposes

In an effort to improve the recognition and awareness of Roomio, we may, from time-to-time, reproduce elements or the entirety of your advertisement in Roomio branded marketing material both on and offline.


Our registered office address is: Artsupply Limited, Proto, Centre for Emerging Technology, Abbott’s Hill, Baltic Quarter, Gateshead, England, UK NE8 3DF. Our Company Number is: 09958288